At Herblo Naturals (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains what information we collect when you visit herblonaturals.com, how we use it, how we protect it, and what rights you have regarding your personal data.
By using our website, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, please do not use our website.
1. Information We Collect
1.1 Information You Provide Directly
Contact form submissions: When you use our contact form, we collect your name, email address, and the content of your message. This information is used solely to respond to your enquiry.
Account registration: If you create an account on our website (for WooCommerce), we collect your name, email address, billing and shipping address, and order history. This information is necessary to process your orders and manage your account.
Order information: When you make a purchase, we collect billing information including name, email address, phone number, delivery address, and payment details. Payment card details are processed securely through our payment processor (such as Stripe or PayPal) and are never stored on our servers.
Email newsletter: If you subscribe to our email newsletter, we collect your email address and name (if provided). You may unsubscribe at any time using the link in any email we send.
Blog comments: If you leave a comment on a blog post, we collect your name, email address, and the content of your comment.
1.2 Information Collected Automatically
Log data: When you visit our website, our servers automatically record certain information including your IP address, browser type, operating system, referring URL, pages visited, and time and date of your visit. This is standard practice for all websites and is used for website administration, security, and analytics.
Cookies: Our website uses cookies — small text files stored on your device — to improve your experience. See Section 4 for full details on our cookie usage.
Analytics data: We use Google Analytics to understand how visitors use our website. This service collects anonymised data about page views, session duration, traffic sources, and user behaviour. No personally identifiable information is shared with Google Analytics.
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfil orders: Order information is used to process your purchase, arrange delivery, send order confirmations and updates, and handle returns or complaints.
To respond to enquiries: Contact form submissions are used solely to respond to your specific question or feedback.
To send marketing communications: If you have opted in to our newsletter, we send periodic emails about new blog posts, product updates, and herbal knowledge content. You can unsubscribe at any time.
To improve our website: Analytics data helps us understand which content is most useful, how visitors navigate our site, and where we can improve the user experience.
To ensure website security: Log data and certain cookies help us detect and prevent fraudulent activity, spam, and security threats.
To comply with legal obligations: We may use or disclose your information where required by applicable Pakistani law or legal process.
We do not sell, rent, or trade your personal information to any third party for marketing purposes. We do not allow third-party advertising networks to collect data from our website for targeted advertising purposes.
We share your personal information only in the following limited circumstances:
Service providers: We share information with trusted third-party service providers who help us operate our website and business — including our hosting provider, payment processor, email service provider, and delivery partners. These providers are contractually required to protect your information and use it only for the purposes we specify.
Legal compliance: We may disclose your information if required to do so by Pakistani law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: In the event that Herblo Naturals is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
We do not share your personal data with any other third parties.
4. Cookies
Cookies are small text files placed on your device when you visit a website. We use the following types of cookies:
Strictly necessary cookies: These cookies are essential for the website to function correctly — enabling you to navigate the site, add items to your cart, and complete purchases. These cookies cannot be disabled.
Functional cookies: These cookies remember your preferences — such as your login status, language preference, and items in your shopping cart — to provide a more personalised experience.
Analytics cookies: We use Google Analytics cookies to collect anonymised data about how visitors use our website. This helps us improve our content and user experience. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Cookie consent: When you first visit our website, you will be asked to consent to non-essential cookies. You can change your cookie preferences at any time by clicking the cookie settings option in our website footer.
5. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
- Secure HTTPS connection on all pages of our website
- Secure, encrypted payment processing through certified payment providers
- Access controls limiting who within our team can access personal data
- Regular security reviews of our website and data handling practices
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data using commercially acceptable means, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary for the purposes described in this policy, or as required by applicable law:
Order data: Retained for a minimum of 5 years for accounting and legal compliance purposes.
Contact form data: Retained for 12 months after the final response to your enquiry, then deleted.
Newsletter subscriber data: Retained until you unsubscribe. Upon unsubscription, your email address is removed from active lists within 7 business days.
Analytics data: Google Analytics data is retained for 26 months in accordance with Google’s standard retention period.
7. Your Rights
You have the following rights regarding your personal information:
Right to access: You may request a copy of the personal information we hold about you at any time.
Right to correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
Right to deletion: You may request that we delete your personal information, subject to certain exceptions (such as where we are required to retain it by law).
Right to withdraw consent: Where we process your information based on your consent (such as for newsletter communications), you may withdraw that consent at any time by unsubscribing or contacting us directly.
Right to object: You may object to our processing of your personal information for direct marketing purposes at any time.
To exercise any of these rights, please contact us at hello@herblonaturals.com. We will respond to all requests within 30 days.
8. Third-Party Links
Our website may contain links to third-party websites — including references to products on Daraz or links to external research journals. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at hello@herblonaturals.com and we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
If we make significant changes that materially affect your rights, we will notify you by email (if we have your address) or by placing a prominent notice on our website.
11. Contact Us Regarding Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: hello@herblonaturals.com Website: herblonaturals.com/contact Mailing Address: Herblo Naturals, Lahore, Pakistan
We are committed to working with you to resolve any privacy concerns promptly and fairly.